The TPM-model

Successful implementation is practically based on three pillars namely Tool, Process and People. This means that there should be a balance among these three pillars. Moreover, success nowadays is no longer based on the ancient and classical approach that if a project is completed within the deadline and the allocated budget it’s being called a successful project. Nothing is further from the truth, the current approach is that success is a formula of quality and willingness to change. Hence, the implementation of an ICT-related tool in any organization should be aligned with the actual or reviewed processes as well as with a change in the attitude or mind of the workers involved in the processes. That’s why the TPM model can be qualified as a rational and practical model. The core of this model is to communicate as much as possible all the features of the tool that you wish to apply in the organization and the (business) processes described/reviewed in this context and at the same time make employees aware of their role in these processes so they can have an active participating role in the implementation phase. This model is definitely not new, because the elements can be found in classical management theories (see F.W. Taylor, Max Weber and others). However, the changes are implemented incrementally according to the modern Japanese Kaizen which is still used in the Japanese automobile industry.